Help & FAQ

What do I need before I can order?

How do I earn points?

Go to Earn, pick an offer, and do what it says — usually installing an app and opening it, or completing a short survey. The PP you will get is shown on the offer before you click, and that is the amount you receive.

How long until my PP arrives?

Usually a few minutes. Some offers are held for up to 24 hours while the advertiser confirms the completion — held PP shows on your balance as pending and becomes spendable when the hold ends.

My offer didn’t credit. Why?

The usual causes, in the order worth checking:

• It is still within the hold window. Check whether it shows as pending.
• The offer’s requirements were not fully met. “Reach level 5” means reach level 5 — advertisers do not pay for a partial completion, so we are not paid either.
• You had a VPN, proxy or emulator on. Advertisers reject that traffic. See below.
• You had already completed that offer. Most offers pay once per person.

If none of those fit, email support@[YOURDOMAIN] with the offer name and roughly when you completed it. We can look up exactly what the network sent us.

Why am I asked to turn off my VPN?

Advertisers cannot verify a completion that came through a VPN, proxy, Tor or a datacenter connection, so they refuse to pay for it. If we credited you anyway we would be paying out of our own pocket for something we were never paid for — and a high rate of refused traffic puts our whole advertiser relationship at risk.

Turn it off and refresh, or switch to mobile data. This is not an accusation; it is just the only connection type that gets paid.

What can I buy, and what are my points worth?

Everything currently in the shop:

• Spotify Premium — 1 Month — 350 PP

There is no cash, PayPal or crypto payout, and we are not planning to add any. Points are spent in the shop and nowhere else.

My code doesn’t work

Check the region first. Most gift cards are region-locked, and a code will not redeem on an account set to a different region. The error message you get usually does not say so, which is why it catches so many people. The region is shown on the item in the shop and again on your order.

Then check:

• You are signed in to the account you meant to redeem on, at the redemption page linked from your order.
• The code was typed exactly, including dashes.
• It has not already been redeemed.

If it still fails, email us. If the code is genuinely dead we will replace it.

I lost my code

Open the order under your account and reveal it again. Codes are never sent by email — they live in your account, so they cannot be lost to a deleted inbox. Every reveal is logged.

My account was flagged or suspended

You will have been given a reason. If you think it is wrong, reply and say so — appeals are read by a person, and we aim to answer within five working days.

Automated fraud checks produce false positives. Shared IP addresses are normal for families, schools and mobile networks, and we would rather review a flag than wrongly take a balance off someone who earned it.

How do I delete my account?

Email privacy@[YOURDOMAIN] from your account’s address. We anonymise your account and keep the underlying transaction records with your identity stripped out — the reasoning is explained in section 7 of the Privacy Policy. Claim anything you are owed first; a deleted account cannot be restored.

Still stuck?

Email support@[YOURDOMAIN]. Include your username and, if it is about an offer, the offer name and roughly when you completed it — that is usually enough for us to find it straight away.